Frequently Asked Questions

Q: Will my health insurance cover all of my costs?
A: This varies with the fund and the procedure.  Each surgical procedure has a financial cost or fee.  As a professional service this is set independently by every surgeon and can vary greatly.  Dr Mackay takes guidance from the AMA recommendations regarding fees but on many occasions charges much less than the recommended AMA fee to ensure his services are affordable to as many people as possible.

The Government contributes a portion of the surgical fee and many funds contribute an additional amount.  In many case the amount the Government and the Health Fund contributes does not cover the total fee for the procedure.  This sometimes creates the “gap” which will be discussed during your informed financial consent.  For more information on the “gap” click here.

In general health funds provide assistance in covering your hospital fees and this is a very significant part of the procedural cost.  

If your health fund has a “known gap” policy, Dr Mackay will bill in line with this.  This will cap the out of pocket cost to $400 or $500 depending on your fund. 

Q: How do I make an appointment and do I need a referral?

A: Please call the rooms on 3834 7011 to make an appointment.  A referral is necessary in order to claim a Medicare rebate for your consultation and provides history and background helpful for Dr Mackay.  If you are a WorkCover patient and won’t be claiming through Medicare a referral is not vital. 

Q: What should I bring to my appointment?
A: Please bring your referral and any relevant scans or x-rays including the reports.  It is helpful to have your Medicare and private health insurance information as well.

Q: How long after my consultation can I have surgery?
A: We will try to fit you in as soon as possible and in most cases within a week.  If you have a traumatic injury this is often the same or following day.

Q:What is the cost of a consultation and can I claim this with my health fund?
A: The costs are: 

  • initial consultation – $200.00
  • standard review consultation – $85.00
  • review during hand therapy – $50

The medicare rebates are: 

  • initial consultation – $75.05
  • review consultation – $37.70

Your health fund does not offer any rebate for these services (considered outpatient services) however you can claim a rebate from Medicare if you have a current referral from a doctor. 

Q: Does Dr Mackay see Veterans Affairs and WorkCover patients?
A: Yes, Dr Mackay is happy to treat Veterans Affairs and WorkCover patients.

Q: Does Dr Mackay consult or operate anywhere other than Brisbane Private Hospital?
A: Currently Dr Mackay is also seeing patients for consultations in North Lakes and on the Sunshine Coast.  He is also performing some minor operations at North Lakes Day Hospital.

Q: Is parking available?
A: There is a carpark under the Brisbane Private Hospital.  This can be accessed via Birley St or Lilley St.  This carpark is billed at normal inner city car parking rates.  This car park is sometimes full and you may need to try one of the other car parking stations on Wickham Terrace.  There is also metered street parking around Wickham Terrace.  We are also a short walk from Central and Roma Street Train Stations.

Q: Where can I stay when I’m in Brisbane?
A: There is plenty of accommodation options in central Brisbane.  Click here for a few options.